Terms & Conditions
Please read these Terms & Conditions carefully before using our website or placing an order with The Ark Newcastle.
By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website or services.
1. About Us
The Ark Newcastle is a restaurant offering dine-in, takeaway, and online ordering services from our Newcastle venue.
2. Orders & Payment
All orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion. By placing an order, you confirm that the details you provide are accurate. Payment is due at the time of ordering unless otherwise agreed.
3. Pickup & Delivery
Estimated pickup and delivery times are provided as a guide only and may vary due to demand or other factors. We are not liable for delays outside our reasonable control. Delivery availability and minimum order values may apply depending on your location.
4. Cancellations & Refunds
Once an order has been accepted and preparation has begun, cancellations may not be possible. If there is an issue with your order, please contact us as soon as possible and we will endeavour to resolve it to your satisfaction, which may include a replacement or store credit at our discretion.
5. Allergens & Dietary Requirements
Our kitchen handles a range of ingredients including common allergens such as gluten, dairy, eggs, nuts, and seafood. While we take care to accommodate dietary requirements, we cannot guarantee that any item is completely free from allergens. Customers with severe allergies should notify staff before ordering.
6. Reservations
Reservation requests submitted through our website are subject to availability and are not confirmed until you receive acknowledgement from us. Tables are held for 15 minutes from the booking time.
7. Website Use
You agree to use our website for lawful purposes only.
8. Intellectual Property
All content on this website—including text, images, logos, and design elements—is the property of The Ark Newcastle or its licensors and is protected by copyright law.
9. Limitation of Liability
To the extent permitted by law, The Ark Newcastle is not liable for any indirect, incidental, or consequential loss arising from the use of our website or services. Our total liability in connection with any order shall not exceed the value of that order.
10. Governing Law
These Terms are governed by the laws of Newcastle, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Newcastle .